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How Your Data Is Handled Here

This page sets out what we collect when you open an account, how your Touch 'n Go eWallet, Boost or GrabPay payment details are treated, and the choices you keep over both. Read it once and you will know where you stand.

Data kept for your account onlyCookie choices stay yoursEligibility follows local lawAsk for a copy any time
winbesar88 How Your Data Is Handled Here
REACHING ACCOUNT HELP

How To Contact Us About Data

Every privacy question lands with our local support desk, and you can reach it without leaving your phone. Live chat sits inside your account wallet, so you are already signed in when you raise the issue and we can see the account you mean. Email works too if you would rather explain things in full or attach a screenshot. Tell us what you want changed, whether that is a correction, a copy of your records or a deletion request, and we will say what we need from you before anything is touched.

Live Chat Open your account wallet, tap the chat bubble and describe the issue. You are signed in already, so we can bring up the right account and check the detail you are asking about.
Email Support Write in from the email address on your account with your request. This path suits longer questions, screenshots or anything you want kept on record.
Payment Reference Queries If a Touch 'n Go eWallet, Boost or GrabPay reference needs checking against your account, raise it here and we will match it to the entry we hold.
SECURITY AND RETENTION

How We Protect Account Records

Access to your records is limited to the staff who need it to run your account. Logins run through a one-time code sent to the number or email you registered, and the same check applies whether you are checking a Malaysia Super League football market or sitting at a live table. Signing in from Petaling Jaya or anywhere else in Malaysia changes nothing about that. We keep transaction records only as long as local law requires, then remove them, and payment references are stored apart from your browsing data. Ask support to correct, export or close any of it.

Data We Hold

Your name, contact details, date of birth, login records and payment references. Nothing beyond what the account needs to run and what record-keeping rules require us to keep.

Cookie Control

Session cookies keep you signed in, while preference cookies remember settings like your language. Clear or block them in your browser and the lobby still loads.

Account Security

One-time codes on each new login, plus confirmation before a sensitive change such as a new payout wallet being added to your account.

Retention And Requests

Records stay for the period local law sets, then they are deleted. Ask support for a copy, a correction or a deletion and we will talk you through it.

Questions About Your Data

These are the privacy questions we get asked most by account holders, answered in the same terms we use on live chat. If yours is not here, send it through and we will reply directly rather than point you at a page.

Your name and contact details, your date of birth for eligibility, login and device records, and the payment references attached to each deposit or payout you run. That is the full list we hold.

Payment providers you already use, such as Touch 'n Go eWallet, Boost or GrabPay, see the transaction needed to move your money. We do not sell your data to any other party.

Yes. Message live chat or email support from the address on your account and say you want a copy of your records. We confirm your identity first, then send it.

Send the correction through live chat or email and we will update the record. Deletions work the same way, though entries we are required to keep under local law stay until that period ends.

A small number. Session cookies keep you signed in, and preference cookies remember settings such as your language and whether you have dismissed a notice. Your browser settings let you clear or block them.

If local law does not permit you to hold an account, we cannot accept the registration and we will not keep your details. Access depends on local law and is available where local law permits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.